Legal
Terms of service.
The rules for using this website. Your actual work with us is governed by the proposal you sign, not by this page.
The short version.
This page covers the website at etchmarketingservices.com. If you become a client, a written proposal and agreement will set out what we are doing, what it costs and who owns what. That document governs the work. Nothing on this website is a contract or an offer, and nothing here overrides what you have signed.
Using this site.
You are welcome here. Please do not attempt to break into it, scrape it at a volume that degrades it for other people, or use the contact form to send unsolicited sales pitches. That form goes to a real inbox belonging to two people.
What is ours.
The design of this site, its written content, the Etch name and the Etch mark belong to Etch Marketing Services. The screenshots of client work shown on this site are used with the permission of those clients and remain their property. Please do not reuse any of it without asking.
What is yours.
Work we produce for a client belongs to that client, including the working files, on the terms and at the point set out in their agreement, which for most engagements is on final payment. We keep the right to show finished work in a portfolio unless a client asks us not to, and we will always honour that request.
Prices and proposals.
Any figures mentioned on this site describe how we usually charge, not a fixed quote. A price becomes real when it is written into a proposal and you accept it. Third party costs such as printing, postage and advertising spend are passed through at cost with the supplier’s quote attached, and are separate from our fees.
Approvals.
We do not send anything on a client’s behalf without their approval. That applies to email, print, social posts and anything produced with the help of automation. Where a client approves an item, that approval is recorded. Once something has gone to a printer or been delivered to a mailing list, it cannot be recalled, so please read proofs carefully.
Other companies’ platforms.
Running marketing means using services owned by other people, such as email platforms, social networks, advertising systems and accounting software. Those services have their own terms and their own outages, pricing and policy changes. We will tell you which ones your work depends on, but we do not control them and cannot be responsible for what they do.
Links.
Where this site links somewhere else, we are not responsible for what is on the other end.
The website itself.
This site is provided as it is. We work to keep it accurate and available, but we do not guarantee it will be free of errors or never go offline, and we are not liable for losses arising from your use of the website. This paragraph is about the website. It does not limit what we owe a client under a signed agreement.
Text messages.
Etch website order texts. When you tick “Text me” at checkout, you agree to receive text messages from Etch Marketing Services about your website order: your preview link, questions about your site, order updates and a reminder if you haven’t finished checkout. Up to about six messages per order. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time; reply HELP, or email ryan@etchmarketingservices.com, for help. Carriers are not liable for delayed or undelivered messages. See our privacy policy for how we handle your number.
The AI audit guarantee.
Each size of our AI business audit is guaranteed to find a number of hours a week of work AI can take on in your business: at least 2 for the AI Quick Scan, 5 for the AI Focus Audit and 10 for the Full AI Business Audit. If it doesn’t, we refund the audit fee in full.
What counts as an hour found. Work your team does today, measured during the audit from the time logs, interviews, secret shop or your own systems’ data, that the report shows a specific AI tool or workflow can take on, with a person still in charge wherever the report says one is needed. We count it in hours a week, across the people and areas in the audit’s agreed scope, using your own numbers. Work you have already stopped doing, and anything you have told us is off limits, doesn’t count.
What it doesn’t cover. The guarantee is about what the audit finds and measures. It is not a promise about results after the audit, which depend on what gets built, by whom, and how it is used.
How to claim it. Tell us within 30 days of your report walkthrough. We go through the count with you line by line, and if the report doesn’t show the hours your size promises, we refund the fee within 10 business days, to the way you paid. The report, the staff AI policy and anything else we delivered stay yours. A refunded fee can’t also be counted toward another audit or a build.
Fees counted toward the next step. The Quick Scan fee counts toward either larger audit booked within 30 days. The Focus Audit fee counts toward the full audit within 30 days, or toward a build signed within 60. The full audit fee counts toward a build signed within 60 days. The written proposal for your audit sets out its scope, and where it differs from this page, the proposal governs.
The website guarantee.
Our $500 AI-ready website comes with a see-it-first guarantee: you see your finished site before it goes live, and if you don’t love it, we refund the $500 in full.
How it works. We build your site and send it to you on a private preview link before anything goes live. You get your round of changes. If, after those changes, you still don’t love it, tell us before it goes live and we refund the full $500 within 10 business days, to the way you paid. The site doesn’t go live, and you owe nothing else: hosting and care ($50 a month) only start once a site is live.
What it covers. The one-time website fee. Your domain is bought in your name and stays yours, so its cost isn’t part of the refund. Add-ons are only billed once a site is live, so there is nothing to refund there.
When it ends. When you approve the site and it goes live on your domain. From then on, hosting and care can be cancelled any time.
Which law applies.
These terms are governed by the law of the State of Tennessee, and any dispute about them belongs in the courts of Williamson County, Tennessee.
Changes.
We may update this page, and the date at the top will change when we do.
Contact.
Etch Marketing Services, Brentwood, Tennessee. ryan@etchmarketingservices.com, 615.894.9921.
Ready to talk about the actual work?
Two sentences about what needs to change is plenty.