Legal
Privacy policy.
What this website collects, why, who sees it, and how to have it removed. In plain English, because a privacy policy nobody can read is not much of a policy.
Who we are.
Etch Marketing Services is a marketing studio in Brentwood, Tennessee, operated by Jessica Decker and Ryan Decker. If you have a question about anything on this page, email jessica@etchmarketingservices.com or call 615.400.7446. A real person answers.
What we collect.
Only two things.
- What you type into our contact form. Your name, business name, email address, phone number if you choose to give one, the checkboxes you tick about what you would like to fix, and whatever you write in the message box.
- Standard server records. Like every website, our host keeps a log of requests, which includes your IP address, your browser type and which pages were requested. We do not use these to build a profile of you.
That is the whole list. This site runs no analytics, no advertising pixels and no tracking scripts, and it sets no cookies of its own. There is no cookie banner because there is nothing to consent to.
Why we collect it.
To answer you. If you fill in the contact form, we use what you wrote to reply, to prepare a proposal, and to keep a record of the conversation. We do not sell it, rent it, or add you to a mailing list because you contacted us. If you ever want marketing email from us, you will have to ask.
Who else sees it.
A small number of companies, each doing one job for us:
- Netlify hosts this website and processes contact form submissions.
- IONOS registers our domain and runs our email, so a form submission reaches us as an email through them.
- Google Fonts serves the two typefaces this site uses. Your browser requests those files from Google, which means Google can see your IP address when a page loads. No other Google service runs here.
Nobody else. We do not share your information with advertisers or data brokers, and we never will.
If you are our client.
When we run marketing for a client, we handle their customer information on their behalf: mailing lists, past customer records, and similar. That information belongs to the client, not to us. We use it only to do the work they hired us for, we keep it in the platforms their business already uses, and we return or delete it when the engagement ends. The client’s own privacy policy governs how they collect it in the first place.
How long we keep it.
Contact form submissions stay in our email and our records while we are talking, and afterwards as part of our normal business records. Server logs roll off on our host’s schedule, which is measured in weeks, not years.
Your choices.
Email jessica@etchmarketingservices.com and ask us to send you a copy of what we hold about you, correct it, or delete it. We will do it, and we will not make you jump through hoops. If you are in a place with specific data protection rights, such as California or the European Union, those rights apply and this is how you exercise them.
Children.
This site is for businesses. It is not directed at children under 13 and we do not knowingly collect anything from them.
Security.
The site is served over an encrypted connection. Our internal systems require a password and are limited to the two of us. No system is perfect, and we will not pretend otherwise, but we do not keep anything here that we do not need.
Changes.
If we change this policy we will update the date at the top. If a change is significant and you are a client, we will tell you directly rather than expecting you to notice.
Questions about any of this?
Ask us. It is a short policy because there is not much to hide behind.